A cyber policy is only as good as the first 24 hours of its claims response. Report early — a suspicious event that turns out to be nothing costs you nothing to report.
Email claims@balispecialty.com with what you know so far. Policyholders also receive a 24/7 incident hotline with their policy documents — use whichever is faster.
A claims professional acknowledges receipt, confirms next steps, and — where the event is live — connects you with breach counsel and forensics from our response panel.
Forensics, legal, notification, and recovery work under a coordinated plan. For AI-involved incidents, our panel includes specialists who can read model and agent logs — so attribution doesn't stall the response.
Covered costs are handled against clear policy triggers. We communicate coverage positions early and plainly — no surprises in month three.
Don't wait for complete information — early beats complete.